Our quality control teams try to ensure that the products you receive meet our quality standards. If products supplied to you are damaged or are not the products you ordered, please contact and inform us as soon as possible via our Contact form.

Please return the product/s to the following address in the original condition within 10 days of receipt, indicating your reason for return including, your preferred action (replacement or refund), a copy of your receipt, and we will assess your return request, and if appropriate, replace or refund your purchase using the original payment method

Carlo Porte

8-36 Basaltic Rd, Concord, ON, Canada, L4K 1G6

Refunds will be processed using the original payment type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Sale items are subject to the same returns policy.


Our products are covered with 5 years manufacturer’s warranty. If any defects are found during this period please contact us as soon as you can in order to resolve the issue. Our technician will contact you to fix or replace the product.